Terms of service

Terms of Service

Overview
Welcome to EQUIPE - إيكويب. The terms "we", "us" and "our" refer to EQUIPE, which operates this store and website, including all related content, products and services (the "Services"). Our store is powered by Shopify. By using the Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use the Services.

  1. Account and Access
    By agreeing to these Terms, you confirm that you are of legal age. We may ask for information such as your email, shipping and payment details. You are responsible for making sure this information is accurate and for keeping your account credentials secure.
  2. Products
    We make every effort to display our products accurately, but colors and appearance may vary slightly depending on your screen. Product descriptions may change at any time, and we may discontinue products or limit quantities.
  3. Orders
    When you place an order, you are making an offer to purchase, which we may accept or decline. If we need to change or cancel an order, we will contact you using the email or phone number you provided. Returns and exchanges follow our Refund Policy. Purchases are for personal or household use, not for resale.
  4. Prices and Payment
    Prices, discounts and offers may change without notice. The price charged is the price at the time of your order. Shipping fees are shown at checkout. Cash on delivery is available, and you agree to pay the order value and shipping fees on delivery.
  5. Shipping and Delivery
    Delivery times are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers or events outside our control. See our Shipping Policy for details.
  6. Intellectual Property
    All website content, including text, images, designs and logos, belongs to EQUIPE or its licensors and may not be copied or used without written permission. Other brand names (such as TOTAL and INGCO) belong to their respective owners.
  7. Third-Party Tools and Links
    Our website may include tools or links to third-party websites. We are not responsible for their content or policies, and you use them at your own risk.
  8. Relationship with Shopify
    Our store is powered by Shopify, but all purchases are made directly with EQUIPE. Shopify is not responsible for any part of these sales.
  9. Privacy
    All personal information we collect is governed by our Privacy Policy.
  10. Reviews and Feedback
    Any review or feedback you submit may be used and published by us. You are responsible for making sure it is accurate and lawful. We may remove any content that violates these Terms.
  11. Errors
    If there is an error in prices, descriptions or availability, we may correct it or cancel the order, even after it has been confirmed.
  12. Prohibited Uses
    You may not use the Services for any unlawful purpose, to spread misleading information or malware, or to attempt to hack the website. We may suspend any account that violates these Terms.
  13. Disclaimer and Limitation of Liability
    The Services and products are provided "as is" to the extent permitted by law. We are not liable for indirect damages arising from use of the Services. This does not affect your return and exchange rights under our Refund Policy.
  14. Governing Law
    These Terms are governed by the laws of the Arab Republic of Egypt.
  15. Changes to These Terms
    We may update these Terms at any time. The latest version will always be available on this page. Continued use of the website means you accept the changes.
  16. Contact Us
    EQUIPE - إيكويب
    📩 sales@equipe-eg.com
    📞 +20 112 468 6343
    📍 El Nozha El Hegaz St, New Cairo, Cairo Governorate, Egypt