Frequently Asked Questions
How can I pay?
You can pay cash on delivery. You pay the courier when your order arrives.
Do you ship to my city?
Yes. We ship to all governorates in Egypt through trusted delivery partners.
How long does delivery take?
Orders are processed within 1 business day. Delivery usually takes 2 to 3 business days, depending on your location.
How much is shipping?
Shipping is a flat rate based on your delivery area, and you will see it at checkout before you confirm your order. Qualifying orders get free shipping. Check the current offer on our store.
Are the products on the website in stock?
Yes. Our collections show products that are in stock and ready to ship.
Can I return or exchange a product?
Yes. You can request a return within 14 days of delivery, or within 21 days if the product has a manufacturing defect. Exchanges follow the same conditions. If the return is not because of a defect, a flat return shipping fee of E£85 applies. Read the full refund policy.
How will I get my refund?
After we receive and inspect your return, you can choose store credit, a replacement, or a full cash refund.
How do I track my order?
Once your order is confirmed and dispatched, you will receive a message with the delivery details.
Which brands do you sell?
We carry trusted brands like TOTAL, INGCO, WADFOW, PIXI and EPOBOND. Browse TOTAL tools or see our best sellers.
How can I contact you?
Use our contact page or see our contact information.