Refund policy

Return & Refund Policy. 

At EQUIPE, your satisfaction is our priority. If you are not fully happy with your purchase, we’re here to help.

Returns

You can request a return within 14 days from the date of delivery.
If your product has a manufacturing issue, you can request a return or replacement within 21 days of delivery.

• E£59.00 flat rate return shipping

If the return is not related to a manufacturing defect, the customer is responsible for the return shipping cost.

To start a return, please contact our support team at [CUSTOMERSUPPORT@EQUIPE-EG.COM] with your order number and details of the product.

Exchanges

We offer product exchanges if you would like to replace your item with a different one by contact customer care.
Exchanges follow the same conditions and timelines as our return policy .

Refunds

Once your return is received and inspected, we will notify you of the status.
Approved refunds can be processed in one of the following ways:

• Store Credit for future purchases

• Replacement of the product

• Full Cash Refund, depending on your preference

Please allow a few working days for the refund process to be completed.

Contact Us

For any questions regarding returns, exchanges, or refunds, contact us at:
📩 [ CUSTOMERCARE@EQUIPE-EG.COM ]
or reach out through our website’s contact form